Return, Cancellation & Refund Policy

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Return, Cancellation & Refund Policy

Effective Date: 1 july 2025
Platform Name: Simple Solution

At Simple Solution, our mission is to empower medical practitioners with reliable information and easy access to a wide range of medical products and services. We serve as a platform for information, comparison, and purchase facilitation, and we also enable verified third-party sellers and service providers to promote their offerings.

Please read the following policy to understand our guidelines on returns, cancellations, and refunds.

1. Role of Simple Solution

  • Simple Solution is a facilitator: We provide a marketplace platform for medical products and services.

  • Third-party sellers and providers: Products and services listed may be sold or fulfilled by independent third-party vendors. Each vendor may have its own specific policies.

2. Order Cancellation

  • By Customer:

    • Orders placed for products may be cancelled within 24 hours or before they are shipped, whichever comes first.

    • Cancellation requests must be emailed to support@simplesolution.com with your order ID and reason for cancellation.

  • By Seller or Platform:

    • Orders may be cancelled by the seller or Simple Solution due to unavailability, payment issues, incorrect listings, or suspected fraud. You will be notified via email in such cases, and a full refund will be issued if applicable.

3. Return Policy

  • Eligibility for Return:

    • Returns are accepted only for damaged, defective, incorrect, or non-functional items delivered.

    • Return requests must be made within 5 days of delivery.

    • Returned items must be unused, in original packaging, and include all manuals and accessories.

  • Non-Returnable Items:

    • Opened or used consumables

    • Customized or made-to-order equipment

    • Software licenses, digital content, and sterilized items

    • Services once rendered (e.g. consulting, installation)

  • Return Process:

    • Submit a return request to returns@simplesolution.com with photos and reason for return.

    • Upon approval, a return shipping label or instructions will be provided.

    • The return will be inspected before refund approval.

4. Refund Policy

  • Refunds for Cancelled or Returned Orders:

    • Once the return is received and verified, the refund will be initiated within 7–10 business days.

    • Refunds are credited to the original payment method.

  • Shipping Charges:

    • Shipping fees are non-refundable unless the return is due to seller error or product defect.

    • In case of seller fault, the return shipping is covered by the seller.

  • Failed or Rejected Refunds:

    • Refunds may be denied if the returned product is used, damaged by the customer, or incomplete.

5. Seller-Specific Policies

  • Each listed third-party seller or service provider may have its own return/refund policy.

  • We recommend checking the seller’s terms before purchase.

  • For disputes, our support team may mediate but is not liable for seller-specific refund decisions beyond platform policies.

6. Customer Support

If you have questions or need assistance with your order, please contact:

📧 Email: support@simplesolution.com

🕒 Hours: Monday to Saturday, 10 AM – 6 PM IST