• Frequency, timeliness of communication
  • Quality of communication through different channels (e.g. e-mail headers, content, CTAs)
  • Upsell strategy
  • Waiting time, need for referral within support (e.g. online chat, phone calls)
  • Quality of advice, hints and advice beyond questions

Package details

Does the package provide you with relevant details that you need to book a package ?

Medical Procedure / Surgery

Itinerary Of The Packages

Service Provider

Convenience

How convenient was it to avail the service offered ?

Appointment before procedure/surgery

Hospital Location

Service organisation

Transparency

Value for money

Was you provided the information what you needed, when you needed ?

Appointment before procedure/surgery

Hospital Location

Service organisation

Transparency

Patient care

How was the needs of the patient taken care of ?

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